Privacy Notice

1. Who We Are and How We Handle Your Data

DS Property Hub Limited trading as ReinventQuest.
Company No. 12791443 (registered in England & Wales)
Registered Office: 63 Tidman Road, Reading RG2 0DB
ICO Registration Number: ZB350693
Contact: info@reinventquest.uk
Website: reinventquest.uk

Our responsibilities depend on the situation. Rather than describe ourselves in one way for every circumstance, this notice sets out the four that arise.

This website, your enquiry, and your booking

We decide why and how this information is handled, so we are the data controller for it. This notice describes that processing, and it is what the rest of this notice is about.

Work we carry out under a consulting engagement

Where we handle personal data as part of a separately contracted engagement — for example data belonging to a client’s own customers or staff — we do so under the written terms of that engagement and on the client’s instructions. Our role, and the client’s, are determined by those engagement documents and by what is actually agreed, not by this notice. In the ordinary case the client is the controller and we act as a processor, but the arrangement governs. This notice does not describe that processing; the client’s own privacy notice does.

Introductions to specialist providers

This is a proposed way of working and we have not yet made any such introduction. If we introduce you to a specialist provider with your agreement, we would expect that provider to decide for itself how it uses your information from that point, and so to be responsible for it in its own right under its own privacy notice. The precise allocation of responsibility would depend on the arrangement agreed with that provider, and we will make the position clear at the time. Section 5 explains what we would share and when.

Our service providers

The providers listed in section 5 handle personal data on our instructions to deliver their services to us. One of them, our hosting and content delivery provider, also handles some technical information about visitors for its own purposes, and is responsible for that in its own right.

2. Personal Data We Collect

When you visit this website. Our hosting and content delivery provider handles the technical data needed to deliver the site, including your IP address, browser user agent, and the pages requested. This website sets no cookies and runs no analytics. See section 10.

Where a request to the site fails, your browser may send a network error report to our hosting provider. Such a report can include the failing address, the referring page, and your approximate location and network derived from your IP address. Our provider states that these reports contain no personally identifiable information, that the client IP address is held only momentarily and is not logged, and that reports are not shared with third parties. Our provider does not publish how long it keeps the processed report data, so we cannot state that period here.

Some older pages load fonts from an external provider. See section 10 and our Cookies Notice.

When you contact us. Your name, email address, and whatever you choose to tell us in your message, including information about your organisation and your requirement. If you give us a phone number, that too.

When you book a call. Our booking form asks for your name and email address, which are required in order to book. It also offers an optional free-text question, inviting you to share anything that will help us prepare for the meeting, and whatever you choose to write there comes to us. If you add guests to the booking, we receive their names and email addresses from you. The booking record includes the date, time, and time zone of the meeting. The form does not ask for a phone number.

If we introduce you to a specialist provider. A dated record of the introduction: who was introduced, to whom, when, what was shared, and what you agreed to. No such introduction has yet been made.

We do not intentionally collect special category data, such as information about health, religion, or political views. Please do not submit such information.

3. How We Use Your Data

• To respond to your enquiry and communicate with you about it.
• To schedule and hold calls you request.
• To prepare proposals and scope, and to deliver services where you engage us.
• To maintain a business relationship with you where there is a realistic prospect of working together, subject to the review described in section 7.
• To introduce you to a specialist provider, where you have agreed to that introduction.
• To operate, secure, and maintain this website.
• To meet legal, regulatory, or tax obligations.

We do not use your data for automated decision-making or profiling, and we do not sell it.

We do not send marketing emails or texts. If that changes we will tell you first, and we will only do it where the law allows.

4. Legal Bases for Processing (UK GDPR)

• Legitimate interests: to respond to business enquiries, to operate and secure the website, to maintain a business relationship with a prospective client where there is a realistic prospect of working together, and to run our business efficiently. Our legitimate interests are in developing and maintaining business relationships in a business-to-business context. We have assessed these against your interests and rights, and you may object at any time — see section 9.
• Contract: where processing is necessary to take steps at your request before entering into a contract, or to perform a contract with you.
• Consent: where you choose to opt in. We ask for your agreement before introducing you to a specialist provider.
• Legal obligation: where we must comply with applicable legal requirements.

5. Who We Share Your Data With

We use a small number of service providers to run the business. Each handles personal data to provide its service to us, under its own data processing terms.

• Cloudflare — website hosting, DNS, and content delivery. Handles the technical data needed to deliver the site, including IP address and user agent.
• Google Workspace — business email and calendar. Handles the content of your correspondence with us, and meeting records.
• Calendly — booking introductory calls. Handles your name and email address, anything you write in the optional question, any guest details you add, and the booking record.

Our hosting provider also handles some technical information about visitors to the websites it serves for its own purposes, and is responsible for that in its own right. Its own privacy policy governs it.

A small number of older pages on this site load their typeface from an external font provider, which receives your IP address when one of those pages is viewed. See section 10.

Specialist providers. We work with selected technology and specialist delivery partners, and some introductions may result in referral fees or other compensation to us. This is a proposed way of working and no introduction has yet been made.

If we propose to introduce you to a specialist provider, we will tell you who they are and what we propose to share, and we will obtain your agreement before sharing your contact details. We would share only what the provider needs in order to respond, ordinarily your name, your business email address, and a short summary of your requirement.

From the point of introduction the specialist provider decides for itself how it uses your information, and its own privacy notice governs what it does. Requests about its handling of your data should be directed to it. We will make clear at the time who is responsible for what.

We may also share personal data where we are required to do so by law. We do not sell personal data, and we do not share it for third-party marketing.

6. International Transfers

Our service providers are established in the United States and handle personal data there and in Europe. None of them offers us UK-only storage.

Where personal data is transferred outside the UK, we rely on the safeguards our providers put in place. Each of our providers states that it relies on:

• certification under the EU-US Data Privacy Framework and its UK Extension, where that certification is maintained; and
• the EU Standard Contractual Clauses as amended by the UK Addendum issued by the Information Commissioner’s Office, which each provider’s data processing terms apply if certification lapses or ceases to be available.

You may ask us for a copy of the safeguards that apply by emailing info@reinventquest.uk.

7. Data Retention

We do not set a fixed deletion period for enquiry and prospect records, because business conversations in our market often resume after long gaps. Instead we review what we hold, and keep a record only where there is a continuing reason to.

The criteria we use to decide how long to keep your information are:

• whether there is a realistic prospect of working together, judged on the actual contact history rather than on the possibility that something might arise;
• whether the record is needed for a legal, tax, or contractual reason; and
• whether the same purpose could be met without information that identifies you.

Where none of those applies, the record is deleted, or reduced to information that does not identify you. We will not keep your information indefinitely on the chance that it may one day be useful.

We have adopted an annual review against these criteria, and the first review is scheduled for November 2027. Records that have seen no substantive contact for 24 months are examined at that review; nothing is deleted merely because time has passed, and retention continues only where it can be justified.

Client and engagement records are kept for the duration of the engagement and for as long afterwards as is necessary for legal, tax, contractual, or professional reasons. Records we are required by law to keep, such as accounting records, are kept for the period the law requires. These are a separate category from the relationship records described above.

If you ask us to delete your data, or object to us holding it, we act on your request when we receive it. We do not wait for a review. See section 9.

Our providers may retain data in their own systems, including backups, for a period after deletion. Where a provider does not publish that period, we cannot state it here.

8. Security

Access to our business email and booking accounts is limited to one person and protected by multi-factor authentication. Data held in our providers’ services is encrypted in transit and at rest by those providers.

We take technical and organisational measures appropriate to a small business to protect personal data against loss, misuse, and unauthorised access. No internet transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Under UK GDPR you have the right to ask us for a copy of your personal data, to have it corrected, to have it erased, to restrict how we use it, to object to our use of it, and to receive it in a portable format. Where we rely on consent, you may withdraw it at any time.

Your right to object

Where we rely on legitimate interests, including to keep your details for future business contact, you have the right to object at any time, and you do not have to give us a reason. If you object we will stop, unless we can show compelling legitimate grounds that override your interests. If we ever use your details for direct marketing, your right to object to that is absolute and we will stop immediately.

To exercise any right, email info@reinventquest.uk. We will respond without undue delay and within one month. If a request is complex we may extend that by up to two further months, and we will tell you within the first month if we do. There is no charge, unless a request is manifestly unfounded or excessive.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

10. Cookies and Analytics

This website does not set cookies, and we do not use analytics or tracking. We do not profile visitors, and we do not share visitor data with advertising networks.

One exception is worth stating plainly. A small number of older pages on this site, kept for regulatory record-keeping, load their typeface from an external font provider. Viewing one of those pages sends a request to that provider, which includes your IP address. The main pages of this site do not do this. If you would rather this did not happen, you can avoid those pages, or contact us at info@reinventquest.uk and we will tell you which they are and record your objection.

See our Cookies Notice for more details.

11. SMS Communications

ReinventQuest may send SMS messages to individuals who have opted in via a website form, Facebook Lead Form, or consultation request. By ticking the SMS consent checkbox on our forms, you consent to receive SMS communications from us.

• Opt-in: Consent is voluntary and the SMS consent checkbox on our forms is never pre-selected. You must actively tick the box to opt in.
• Types of messages: SMS messages may include appointment confirmations, appointment reminders, consultation scheduling updates, and service-related notifications relating to services you have requested.
• Message frequency: Message frequency varies depending on the nature of your enquiry and the services requested.
• Message and data rates: Message and data rates may apply. These are determined by your mobile network provider. ReinventQuest is not responsible for charges applied by your provider.
• Opt-out: Reply STOP to any SMS message to unsubscribe at any time. You will receive a one-time confirmation and no further messages will be sent.
• HELP: Reply HELP to any SMS message for assistance, or contact us at info@reinventquest.uk.

12. SMS Consent Protection

Mobile information, including mobile phone numbers provided via our forms and opt-in consent records, will not be shared, sold, rented, or transferred to third parties or affiliates for marketing or promotional purposes.

The above exclusion includes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

13. Contact

Questions about this Privacy Notice? Email info@reinventquest.uk.

DS Property Hub Limited trading as ReinventQuest. Company No. 12791443. Registered Office: 63 Tidman Road, Reading RG2 0DB.