Privacy Notice

1. Who We Are

DS Property Hub Limited trading as ReinventQuest is the data controller for the purposes of UK GDPR.
Company No. 12791443 (registered in England & Wales)
Registered Office: 63 Tidman Road, Reading RG2 0DB
ICO Registration Number: ZB350693
Contact: info@reinventquest.uk
Website: reinventquest.uk

Controller and Processor Roles

For visitors to this website, DS Property Hub Limited trading as ReinventQuest acts as the data controller.

Where we process personal data on behalf of clients in connection with our call handling and automation services, we act as a data processor and process such data in accordance with our clients’ instructions and applicable data protection law.

2. Personal Data We Collect

• Contact details: name, email address, phone number (if you provide it).
• Business details: company name, role, and information you share about your enquiry.
• Booking details: information submitted via our booking link (e.g., Calendly), including meeting time and notes.
• Website usage data: basic technical data such as IP address, browser type, device information, pages visited, and referral source (if analytics are enabled).

We do not intentionally collect special category data (e.g., health, religion, political views). Please do not submit such information.

3. How We Use Your Data

• To respond to enquiries and communicate with you.
• To schedule and conduct calls you request.
• To provide proposals, scope, and service delivery where relevant.
• To improve the website and understand general usage patterns (if analytics are enabled).
• To meet legal, regulatory, or tax obligations.

4. Legal Bases for Processing (UK GDPR)

• Legitimate interests: to respond to business enquiries, operate and improve the website, and run our business efficiently.
• Contract: where processing is necessary to take steps at your request before entering into a contract, or to perform a contract.
• Consent: where you choose to opt in (e.g., optional analytics cookies or marketing communications).
• Legal obligation: where we must comply with applicable legal requirements.

5. Sharing Your Data

We may share your data with service providers that help us operate our business, such as:

• Scheduling/booking: Calendly (if you use our booking link).
• Email: for communication and notifications.
• Hosting: Netlify (website hosting).
• Analytics: only if enabled, and subject to cookie preferences.

We only share what is necessary and require providers to protect your data.

6. International Transfers

Some service providers may process data outside the UK. Where this occurs, we rely on appropriate safeguards, such as the UK International Data Transfer Agreement (IDTA), the UK Addendum to EU Standard Contractual Clauses, or other lawful mechanisms.

7. Data Retention

We keep personal data only as long as necessary for the purposes described above, including:

• Enquiry records: typically up to 12 months.
• Client delivery records (if you become a client): for the duration of the engagement and a reasonable period thereafter.
• Records required for legal or tax purposes: as required by applicable law.

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law.

8. Security

We take reasonable technical and organisational measures to protect personal data against loss, misuse, and unauthorised access. No internet transmission is completely secure, but we apply safeguards appropriate to a small business context.

9. Your Rights

Under UK GDPR, you may have rights including access, rectification, erasure, restriction, objection, and data portability. To exercise your rights, contact us at info@reinventquest.uk.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

10. Cookies and Analytics

We may use essential cookies required for the site to function, and optional analytics cookies to understand general website usage. You can control cookies through your browser settings. See our Cookies Notice for more details.

11. SMS Communications

ReinventQuest may send SMS messages to individuals who have opted in via a website form, Facebook Lead Form, or consultation request. By ticking the SMS consent checkbox on our forms, you consent to receive SMS communications from us.

• Opt-in: Consent is voluntary and the SMS consent checkbox on our forms is never pre-selected. You must actively tick the box to opt in.
• Types of messages: SMS messages may include appointment confirmations, appointment reminders, consultation scheduling updates, and service-related notifications relating to services you have requested.
• Message frequency: Message frequency varies depending on the nature of your enquiry and the services requested.
• Message and data rates: Message and data rates may apply. These are determined by your mobile network provider. ReinventQuest is not responsible for charges applied by your provider.
• Opt-out: Reply STOP to any SMS message to unsubscribe at any time. You will receive a one-time confirmation and no further messages will be sent.
• HELP: Reply HELP to any SMS message for assistance, or contact us at info@reinventquest.uk.

12. SMS Consent Protection

Mobile information, including mobile phone numbers provided via our forms and opt-in consent records, will not be shared, sold, rented, or transferred to third parties or affiliates for marketing or promotional purposes.

The above exclusion includes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

13. Contact

Questions about this Privacy Notice? Email info@reinventquest.uk.

DS Property Hub Limited trading as ReinventQuest. Company No. 12791443. Registered Office: 63 Tidman Road, Reading RG2 0DB.