Website Terms

1. About Us

Website operator: DS Property Hub Limited, trading as ReinventQuest
Company No. 12791443 (registered in England & Wales)
Registered Office: 63 Tidman Road, Reading RG2 0DB
Contact: info@reinventquest.uk
Website: reinventquest.uk

2. Information on This Website

The content on this website, including any guides, frameworks, or other resources we publish, is provided for general information only. It is not legal, financial, tax, or regulated advice, and it is not a recommendation for your particular circumstances. You should obtain professional advice appropriate to your circumstances before acting on any information on this site.

Descriptions of our services on this website are indicative. They describe what we do in general terms and are not an offer capable of acceptance.

3. Services, Proposals, and Engagements

What We Do

We provide business transformation consulting, operating and process improvement, and technology-enabled transformation advisory. Our current service areas are:

• AI Automation, including Bid & Pursuit Transformation.
• Cloud Economics, including consulting-led assessment and specialist-enabled delivery.

Our service areas may change. The services actually provided to you will be those set out in your written engagement documents, not those described on this website.

Using This Website Is Not an Engagement

Browsing this site, reading or downloading a resource, submitting an enquiry, or booking an introductory call does not create a contract for services, does not create a consultant-client relationship, and does not oblige either of us to proceed.

How an Engagement Is Formed

Any engagement will be governed by a written proposal, statement of work, or contract agreed between you and us. An engagement begins only when those documents are agreed. Those documents, not these Terms, govern the services provided under them. Where they conflict with these Terms, the signed engagement documents take precedence in respect of that engagement.

How Work May Be Delivered

Depending on what is agreed, an engagement may take any of the following forms, and the engagement documents will make clear which applies:

• Advisory engagement — we contract with you and are responsible for the advisory deliverables we agree.
• Introduction to a specialist provider — we introduce you to a specialist provider, and that provider contracts with you directly and is responsible for its own deliverables.
• Coordinated specialist delivery — specialist capability forms part of delivery under arrangements described in the engagement documents, which will state who contracts with you and who is responsible for which deliverables.
• A separately agreed ongoing service — agreed in writing as its own arrangement.

In each case the engagement documents state who contracts with you and who is responsible for the deliverables. We are not automatically the prime contractor.

Specialist Provider Introductions and Compensation

We work with selected technology and specialist delivery partners. Some introductions or engagements may result in referral fees or other compensation to us. Where a partner relationship is relevant to a recommendation we make, we will explain the commercial arrangement, together with who would contract with you and who would be responsible for delivery.

Our recommendations consider business requirements, technical suitability, commercial factors, and available delivery capabilities. We do not offer a whole-of-market comparison; we assess relevant options.

Where we propose to introduce you to a specialist provider, we will tell you who we propose to introduce you to and what information we propose to share, and we will obtain your agreement before sharing your contact details. How we handle that information is described in our Privacy Notice.

Responsibility for Specialist Providers

Where a specialist provider contracts with you directly, that provider is responsible for its own services, its own contractual commitments to you, and its own compliance obligations. We are not responsible for, and give no warranty in respect of, services delivered by a provider under its own contract with you, except to the extent expressly agreed in our own engagement documents.

Outcomes

Consulting, automation, and cost-optimisation work depends on decisions, data, systems, and resources that are substantially within your organisation’s control. We therefore do not guarantee any particular result, including any level of cost reduction, efficiency gain, bid or pursuit success, adoption, or other commercial or operational outcome.

Where we give a commitment — for example to perform a defined assessment, to deliver a defined artefact, or to complete a review within a defined period — it will be set out clearly in writing in the engagement documents, and it is a commitment as to the work we will perform rather than as to the outcome it produces. Any figures, models, or illustrations published on this website are illustrative only and are not forecasts, estimates, or representations about your circumstances.

4. Acceptable Use

You agree not to:

• Use the site unlawfully or in a way that could damage, disable, or impair it.
• Attempt to gain unauthorised access to the site or its infrastructure.
• Introduce malware, viruses, or harmful code.
• Use automated means to scrape or harvest data from the site without permission.

5. Intellectual Property

All content on this website — including text, design, branding, and any frameworks, guides, or other resources we publish — is owned by or licensed to DS Property Hub Limited trading as ReinventQuest and is protected by applicable intellectual property laws.

You may view, print, and share pages and published resources for your own personal or internal business use. You may not copy, reproduce, republish, or distribute them for commercial purposes, or present them as your own work, without our prior written permission.

6. Links to Other Websites

This website contains links to third-party services, including our booking provider. We are not responsible for third-party content, policies, or practices, and a link is not an endorsement. When you use a third-party service, that service’s own terms and privacy notice apply to your use of it. Use third-party sites at your own risk.

7. Liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under applicable law.

What this section covers. This section concerns your use of this website. It does not govern liability for services provided under an engagement, which is addressed below.

Your use of this website. Subject to the paragraph above, and to the extent permitted by law, we will not be liable for any loss or damage arising from your use of this website, including indirect or consequential loss, loss of profits, loss of business, loss of anticipated savings, or loss of or corruption of data. We do not guarantee that the website will be available uninterrupted or error-free.

Information on this website. The website is provided for general information. To the extent permitted by law, we accept no liability for any action taken, or not taken, in reliance on it without professional advice.

Engagements. Liability in respect of services we provide under an engagement is governed by the engagement documents for that engagement, and not by this section. Where the engagement documents contain a liability provision, that provision applies in place of this section in respect of that engagement.

Third-party providers. We accept no liability for services provided to you by a specialist provider or other third party under that party’s own contract with you, except to the extent expressly agreed in our engagement documents.

8. Changes to These Terms

We may update these terms from time to time. The latest version will always be published on this page with the date it was last updated. Changes apply from the date of publication and do not alter the terms of an engagement already agreed in writing.

9. Governing Law

These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising from these terms or your use of this website.

10. SMS Terms of Service

Eligibility

By opting in to receive SMS messages from ReinventQuest, you confirm that you are 18 years of age or older and the account holder or authorised user of the mobile number provided.

Consent to Receive Messages

By providing your mobile number and opting in via one of our forms, you agree to receive SMS communications from ReinventQuest regarding consultations, appointments, enquiries, and service-related updates. Consent is voluntary and is not a condition of purchasing any goods or services. The SMS consent checkbox on our forms is never pre-selected.

Types of Messages

SMS messages sent by ReinventQuest may include:

• Appointment confirmations
• Appointment reminders
• Consultation scheduling updates
• Service-related notifications
• Follow-up communications relating to services you have requested

Opt-Out Instructions

Reply STOP to any SMS message to unsubscribe at any time. You will receive a one-time confirmation message and no further messages will be sent, except as required to confirm your opt-out.

HELP Instructions

Reply HELP to any SMS message for assistance. You may also contact us at info@reinventquest.uk or +44 7305 136693.

Message Frequency Disclosure

Message frequency varies. The number of messages you receive will depend on the nature of your enquiry and the services requested.

Message and Data Rates Disclosure

Message and data rates may apply. These are determined by your mobile network provider. ReinventQuest is not responsible for any charges applied by your provider in connection with SMS communications.

11. Contact

Questions about these terms? Email info@reinventquest.uk.

DS Property Hub Limited trading as ReinventQuest. Company No. 12791443. Registered Office: 63 Tidman Road, Reading RG2 0DB.